Refund Policy | Donum Co

Satisfaction Guarantee

Timeframe

All digital products sold by Donum Co come with a 60-day satisfaction guarantee. If you are not satisfied with your purchase, you may request a full refund within this window.

Eligible Products

This policy covers digital subscriptions, online programs, WebApps, and any other electronically delivered product sold directly by Donum Co.

Note: Requests submitted after the 60-day period has elapsed will not be eligible for a refund.

How to Submit a Request

Contact Channel

Send an email to contact@donumco.com

Email Subject

Use the format: Refund Request – Order #XXXX

Required Information

To expedite processing, please include:

Full name on the account
Email address used at purchase
Order or transaction reference number

Processing & Timeline

Return Method

Approved refunds are credited back to the original payment instrument (credit card, PayPal, etc.).

Expected Duration

Once approved, funds are typically returned within 5–7 business days. Actual posting times depend on your financial institution.

Exceptions & Edge Cases

Expired Guarantee

Requests received after the 60-day guarantee window cannot be honored.

Unintentional Purchases

Accidental charges are treated with the same process and timeline. Simply reach out within 60 days and we'll resolve it.

Step-by-Step Overview

Send your refund request via email with the details above.
Our team reviews and may request clarification if needed.
Upon approval, the refund is issued to your original payment method.

Still Have Questions?

Contact our team at contact@donumco.com — we're happy to help.